conditions of transfer

CONDITIONS OF TRANSFER

Please Note: All our booking requests are subject to our operators acceptance / availability / confirmations
A confirmation is by means of valid E-TICKET
Our booking process consists in two parts
A) Booking request made and paid for online
B) Confirmation of transfer via our partners - producing a valid e-ticket emailed to the client.

DIY-HOLS.COM terms and conditions
1.Definitions
In these terms and conditions:
"Airport" means the airport as mentioned in the Web Site for the purpose of the Service.
"Content" means information in any form published on the Web Site by us or any third party with our consent.
"Journey" means a journey to or from the Airport in addition to any alternate pre-arranged pick up and drop facility of such distance as requested by you.

"Transferor(s)" means any independent third party transporter contracted by you through a link in the Web Site for the purpose of your Journey.
"Web Site" means www.diy-hols.com and includes entire computing hardware and software installation that supports it.
"Service" means our act of arranging reservation with the Transferor for your Journey.
2.Our contract with you
2.1 These terms and conditions apply:
2.1.1 so far as the context allows, to you as a visitor to the Web Site; and
2.1.2 in any event to you as a prospective customer of the Service.
2.2 The Service offered over the Web site may not be available.
2.3 Our contractual obligations are to provide you the information about your desired booking as supplied by the concerned Transferor, make the booking for you and update the booking as requested by you up to a deadline of 7 days prior to arrival. The actual transportation to cover your Journey is provided by the Transferor as per his terms and conditions and your availing of his services will be governed by those terms which are outside the scope of our Services. We owe no direct or consequential obligations in this connection and all liabilities rest with the Transferor.
2.4 The Transferors are not our agents or employees. They are independent parties not operating under our instructions. Accordingly:
2.4.1 we are not to be made responsible for any deficiency in their services or any loss or damage arising to you or your luggage in consequence to any act or omission of the Transferors in addition to any credit card frauds committed by them. All issues relating to the deficiencies in their services will be governed as per their terms and conditions;
2.4.2 the availing of the services of the Transferors will be at your sole risk and will be governed by the terms and conditions of the respective Transferors. We will in no case be responsible, directly or indirectly, for any accident or inconvenience caused to you by the Transferors;
2.4.3 we don’t have any liability towards any loss which is incurred to you at any moment due to the failure of the Transferors from their obligations as displayed over their sites including non-compliance with the traffic laws, any licence or insurance requirement or bankruptcy of the Transferors.
2.4.4The Services are provided to you on behalf of the Supplier for private domestic use only. The contract between you and the Supplier is a consumer contract. Accordingly, neither us nor the Supplier accept no liability for any business loss (which includes without limitation any loss of contracts, loss of profits, loss of revenue or loss of anticipated savings in expenditure or any loss or corruption of data) however caused, even if foreseeable. These exclusions do not apply to any liability we may have for death or personal injury resulting from our negligence and for which our liability is unlimited.
2.5 All services will be booked using the official diy-hols.com website, the transfer is not confirmed until we have received an immediate confirmation from the transferor, or received notification by email of confirmation of booking by them. In case of acceptance of your request on-line or via e-mail message we will also confirm your pick up time were possible and procedures, emergency call out numbers along with any other relevant information. We are only able to accept reservation requests up to 1 days prior to arrival date. In the event that a booking is made with less than 24 hours to go to arrival, the booking and subsequent confirmation will be classed as void unless a confirmation of such services has been accepted and confirmed by the transferor.
2.6 All the information as to the prices, surcharges for flight delays, late night Journeys, weekend supplements in addition to the standard and nature of the services or facilities are governed by the respective terms and conditions of the concerned Transferor. In the unlikely event that the transferor amends the fares prior to arrival date you will be informed immediately, and given the opportunity to cancel the transfer with no penalty. Diy-hols.com or the transferor will not be liable for any further compensation due to the amended fare.

2.7 Cancellation Policy - The minimum notice of cancellation is 72hrs unless otherwise stated within these terms and conditions by the transfer company where their own cancellation terms apply . Please be advised cancellations in excess of 72hrs will incur an admin fee of £25.00 or 25euros less than 72hrs will incur a admin fee of 25% or £25.00 or 25euros which ever is the greater of the full transfer fare. Within 48hrs 100% cancellation fees will apply and no monies will be refunded to you. These are subject to change without notice

2.8 Any change in the Journey must be notified to us in writing within 7 days of the respected transfer, any changes prior to this may incur admin charges.

3. Price and Payment
3.1 The price for any Journey is contained on the relevant pages of the Web Site. The price may increase from that posted on the Web Site. Any such change in price will be informed via e-mail before your booking to give you an opportunity to review your decision. You will not be charged on your refusal to accept the Services due to any change in the prices.
3.2 Your financial information will be used by us to secure any payment that becomes due. This usage is subject to our privacy policy. The amount of payment will be clearly stated to you before you make the revised reservation.
3.3 The issues involving banking charges, currency conversion rates, mode of payment will be governed by the terms of this agreement..
3.4 Payment is required at the time of booking. At this time diy-hols.com will issue a Reservation Request. If diy-hols.com is able to provide the service a confirmation email (Transport Voucher/ E-Ticket) will then be sent to the Client. If diy-hols.com is unable to provide the service a cancellation email will be sent and refund made.
3.4a If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You do not have a contract with the Supplier until full payment has been received. The Supplier will not accept any liability until full payment has been received. Once we have received the payment from the Travel Agent, we will be able to place your booking with the Supplier
3.5 Payments from travel agents - all payments for transfers booked must be paid via our invoice within 14 days of the said invoice date

3.6 Please note Airport Transfers are not ATOL bonded unless otherwise stated.
3.7 All bookings made with our operator Tonic Services have a 14day cancellation policy.
Any cancellations made within a 14 day period have a no refund policy, refunds after this date 100% compensation

4. Information you give us
4.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Services. Diy-hols.com nor the transferor can be held responsible for any incorrect information given to you at the time of reservation (for example incorrect dates, times, address, passengers numbers etc)
4.2 Information provided by you to us shall be kept confidential by us except for the information required by the transferor in order to carry out the requested service. Any information relating to your credit card for booking the Journey is collected via the secure payment page.
4.3 We will use all reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within 15 DAYS of availing the Service.
5. Disclaimers
5.1 We or our Content suppliers may make improvements or changes to the Web Site, the Content, or to any of the Services, at any time and without advance notice.
5.2 You are advised that Content may include technical inaccuracies or typographical errors.
5.3 We give no warranty and make no representation, express or implied, as to:
5.3.1 the adequacy or appropriateness of the Services or the standard of the Transferors’ service for your purpose;
5.3.2 the truth of any information given on any linked web site;
5.3.3 Compatibility of the Web Site with your equipment software or telecommunications connection.

5.3.4 compliance with any law;
5.3.5 Non-infringement of any right.
5.4 The Web Site contains links to other internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.
5.5 We are not liable in any circumstances for loss of profit, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) or any damages whatsoever resulting from use of our Service even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring it.
5.6 In any claim against us our liability is limited to the commission received by us in the contract which is the subject matter of the dispute.
6. Rights of third parties
Nothing in these terms or on the Web Site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
7. Severability
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
8. No Waiver
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
9. Dispute Resolution
In the event of a dispute arising out of or in connection with these terms between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
10. Force majeure
10.1 Force majeure means that we will not pay you compensation (on behalf of the Supplier) if we have to cancel or change the service because of unforeseeable circumstances beyond our control. These can include, but are not limited to, accidents and related delays including traffic delays , unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions.

11. Governing Law
These terms and conditions shall be governed by and construed in accordance with the law of England.

12.TRANSFEROR Terms of transfer
12.1 Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
12.2 All transfers are planned as a private journey. In exceptional circumstances the transfer company reserve the right to combine transfers together due to severe flight delays, vehicle breakdowns etc. A shared transfer would only be offered to a client if there was likely to be a delay to the vehicle arriving for a private transfer as we consider that the client would prefer to get to their hotel without delay in the circumstances described above. In these exceptional circumstances there would be no additional refund available to the client.
12.3 The confirmation email is your E-ticket. This must be presented to the driver for both the outward and return trip.
The destination and pickup addresses on your E-ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with diy-hols at least 7 days prior to the date of travel.
12.4 Cancellation Policy - The minimum notice of cancellation is 72hrs unless otherwise stated within these terms and conditions by the transfer company where their own cancellation terms apply . Please be advised cancellations in excess of 72hrs will incur an admin fee of £25.00 or 25euros less than 72hrs will incur a admin fee of 25% or £25.00 or 25euros which ever is the greater of the full transfer fare. Within 48hrs 100% cancellation fees will apply and no monies will be refunded to you. These are subject to change without notice
12.5 Delayed pick up policy - Upto 55 euros per hour supplement is charged for delayed pick up's, the first hour of wait is free of charge.
12.6 All luggage must be clearly labelled with the owners name and destination address.
Customers are limited to 2 pieces of luggage - 1 suitcase and 1 piece of hand luggage - please note that items such as skis - snowboards - golf clubs - golf equipment are classed as pieces of luggage. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, the taxi operator reserves the right to refuse to transport the items if lack of space dictates or charge a supplement fee locally.
12.7 The transferor reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).
12.8 Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.
12.9 The transferor will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. The transferor will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
The transferor will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
accidents causing delays to the vehicle
exceptional or severe weather conditions
compliance with requests of the police
deaths and accidents on the road
vandalism and terrorism
unforeseen traffic delays
industrial action by third parties
problems caused by other customers
the vehicle being held or delayed by a police officer or government official
other circumstances affecting passenger safety
If The transferor fail for any reason within our control to deliver its passengers to their confirmed destination, the liability will not exceed the cost of that leg of the transfer. In agreeing to the terms of this transfer the client hereby agrees that the transferor will not be liable for any further costs such as missed flights, late arrival penalties or any compensation due to business or contracts lost due to the late/non operation of the booked service

13.General
13.1 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of your order

14.Agency agreement
14.1 By registering to become an agent of diy-taxis you agree to the terms and conditions within.