Geneva Airport private transfer questions and answers (only applies to private transfers)

---

Your transfers seem less expensive compared to others on the web. Does this mean that your transfers are unreliable ?

Not at all. We use various methods to cut the cost of our fares. Please take a look at our company information page to see how we do it !

How do I reserve my transfer ?

To keep the fare system simple we have split the sli resorts into various zones. Simply locate your resort in one of the zones to find the correct fare. For large parties of over 16 passengers please click here for a quote. On clicking on the booking link you will be taken to our secure online reservation page where you can enter your details.

What happens when I book my transfer ?

In most cases you fill out the secure online booking form. On completion submit the form and you receive an immediate confirmation of transfer for you to print off or copy the details from. The confirmation shows your pick up times, pick up procedures and emergency call out numbers along with any other relevant information. For transfers of large groups or journeys to uncommon resorts you will receive your confirmation by email 48 hours after booking as we are required to confirm the details with the transfer operator at resort.

Please print out or make a note of the details of the online confirmation as we do not send out copies of these by email.

Are there any hidden supplements to add to my fare ?

All extras are clearly shown on the Geneva transfers fare page. These include a night time supplement.

Will my transfer be private or shared with other passengers ?

Your transfer is planned to be private for your group only.

What type of vehicle is used ?

Most transfers use standard taxis or 8-14 seat minibus. For large parties a full size coach or a fleet of smaller minibuses are used depending on the party size.

 

Do I need to tip the driver ?

As is common throughout the world a customer may tip the driver to reward excellent service. This is purely at the clients discretion.

How do I pay for the transfer ?

Payment is taken at the time of reservation by credit card over our secure encrypted ssl booking form.

Do you have a call out telephone number to ring in the event that I cannot find my driver ?

All clients are supplied with a 24 hour English speaking call out number of the transfer company concerned on their confirmation.

How do I locate the driver on arrival ?

On exiting the customs area at Geneva you will see a driver holding up a board with your party name on. Full pick up procedures are given on your confirmation.

Help ! I cannot find my driver !!

Please do not worry. Airports are at times busy areas. Your driver will almost certainly be waiting for you nearby. Please ring the call out number given on your confirmation form and you will be directed to your driver.

It usually takes me 30 minutes to retrieve my luggage and get through customs. Do I take this into account when I book my pick up time ?

No, please simply enter your flight arrival time on the booking form. The driver will take into account the time it takes from flight arrival to exiting the customs area and will plan his arrival accordingly. The driver will allow 30 minutes for you to exit customs. As the transfers run to a tight schedule please exit without delay once you have your bags.

Where do I meet the driver on my return journey to the airport ?

We ask, if the weather conditions permit for you to be waiting outside of your accommodation 5 minutes prior to your arranged transfer time as parking can be limited in certain areas. If the driver cannot find you outside he will park up as near as possible to your accommodation and report to the reception area where we ask you to be waiting.

I am not sure how long the journey takes from my accommodation to the airport, what time shall I book the pick up for ?

On most booking forms we give an approximate guide to the transfer time from your resort. Plan your journey to get to the airport 2 hours prior to flight departure, this will give you a little spare time in the event of traffic hold ups etc. The journey time is given as an approximate guide only in good conditions, we suggest that you use this to work out a minimum time of transfer, we cannot be held responsible if the journey takes longer than the average time specified. If the journey time is not shown on the booking form we will work it out for you at the time of booking.

How long will I have to wait at the airport for my transfer ?

The driver will be waiting for your flight to arrive therefore in most circumstances there will be no waiting time at all.

Will my driver wait for me if the flight is delayed ?

Yes, your driver will wait for you in the event of a flight delay all that we ask is that you call the transfer company as soon as you know that your flight is delayed at your airport of departure. The driver will then re schedule his arrival to meet you.

When informing you of the number of passengers travelling do I count my baby or infant as a passenger.

Yes please. It is law in most countries that each person must occupy their own seat.

Do you provide car seats for baby's and infants ?

The transfer operator provides free car seats for our younger clients, however please check out our advise on the use of car seats at the bottom of this page.

If I cancel will I be charged ?

The following cancellation charges apply

28 days prior to arrival :  Full refund -50 euros admin fee and associated bank charges.

7-28 days prior to arrival :  50% refund -50 euros admin fee and associated bank charges for return transfers only. No refund available for one way bookings.

7 days or less prior to arrival : No refund available, full charge applies. The transfer company will issue the clients with a receipt for these charges in the event that they wish to make a claim from their insurance company.

Can I change my date and time of transfer ?

You can change your date and time of transfer up to 2 Weeks prior to arrival at no charge. After this time we request that you ring the transfer company direct on the call out number given to pass your changes.

In what currency do I pay for my transfer ?

Your card is debited in euros.

We have mountain bikes, ski gear, golf clubs or other large items of luggage. Will all of the luggage fit in the vehicle and will we be charged a supplement ?

Each client is allowed one small piece of hand luggage, one medium sized suitcase and one item of ski equipment. If you have more luggage than this, or mountain bikes, wheelchairs etc please check with us prior to making the booking.

Can we have multiple stops on our journey to collect keys ?

We will try if at all possible to accommodate you providing that the stop off is no more than 2 miles off the intended route and the stop takes no more than 10 minutes. A waiting supplement of 10 euros per extra 30 minutes will be added to the fare for longer stop offs.

Will my driver speak English ?

50% of the Geneva based drivers speak English. In the event of a problem the call out number is manned by an English speaking rep.

I arrive tomorrow, can I make a late booking ?

We require at least 3 days notice to make a reservation for you after this time we are unable to help.

Advise on the use of car seats for younger passengers

Where indicated on the relevant web page car seats are available from the transfer operator. We do however offer our clients advice regarding these seats which applies not only to transfers offered on this web site but also to any taxi/coach excursion which you take in an overseas country.

Points to consider when deciding if you are to take a car seat or use one offered by the operator.

• During times of severe flight delays or adverse weather conditions vehicles can be swapped at the very last moment to ensure that the reserved transfers run to time. There is an outside chance that due to a late switch a vehicle may arrive for your party without the booked car seat if a late swap has taken place.

• Different countries may have different rules regarding the sizes of seats. There is an outside chance that the seat ordered may not be of a suitable size for your child.

• The law regarding child seats and seatbelts in vehicles differ from country to country. Certain coaches which are over 6 years old are not required to be fitted with seatbelts. Where a coach operator has a mixed fleet of new and old coaches they may not be able to guarantee that the coach allocated on the day contains seat belts.

• You may find that in certain countries the child seat supplied is not as comfortable or sturdy as the car seat which your child uses at home.

We must stress that in 99% of the transfers offered on this site there will not be a problem with the car seat ordered however if you wish to be 100% sure we recommend that you take out your own car seat.

Please note that the above rules apply not only to our transfers but also to any vehicle journey or hire car you take throughout the world.

 

---