diy-hols

Simply select your destination airport from the drop down list on our homepage or if you prefer from the list in the box from the left hand side. You will then be taken to the relevant page which will tell you all about your transfer, your vehicle and fares. You then have the option to book your transfer online.

What happens when I book my transfer ?

In most cases you fill out the secure online booking form. On completion submit the form and you receive an immediate confirmation of transfer for you to print off or copy the details from. The confirmation shows your pick up times, pick up procedures and emergency call out numbers along with any other relevant information. For transfers of large groups or journeys to uncommon resorts you will receive your confirmation by email 48 hours after booking as we are required to confirm the details with the transfer operator at resort.

Are there any hidden supplements to add to my fare ?

No. In virtually all cases the fare quoted is the fare that you pay. At some resorts there may be a small supplement to pay in the event of a flight delay but this will be made clear on the application form before you make the reservation. All other taxes and toll charges are included in the fare.

Will my transfer be private or shared with other passengers ?

In almost all cases your transfer will be private to you and your group. At some resorts we offer a discounted shared service as well as a private transfer, this will be clearly explained on the relevant resort page.

Do I need to tip the driver ?

As is common throughout the world a customer may tip the driver to reward excellent service. This is purely at the clients discretion.

How do I pay for the transfer ?

This is explained on the relevant resort page. At almost every resort there is NO payment required until arrival so you do not have to spend any money until your holiday begins !

To keep the costs of the fare to a minimum payment is made in euros cash to the driver although certain operators will accept a credit card payment.

I am paying cash on arrival , why do you require my credit card details at the time of booking ?

Your credit card details are held by the transfer operator as security for the transfer similar to how a hotel guarantees your room with your credit card details. There are 2 main reasons for this.

1) There have been frequent occasions where clients have decided not to take the transfer but have failed to cancel the transfer with us prior to arrival. In many cases the limousine operator has parking fees to pay at the airport as well as driver and fuel costs. By holding the credit card details the transfer operator is confident that the client will email them with any cancellation as the client will not want to incur any costs.

2) The transfer operator can check the credit card details when the client makes the reservation to ensure that the booking is genuine. There have been isolated occasions where we have received "bogus" bookings , we can therefore confirm that the reservation is genuine by checking the card details.

Do you have a call out telephone number to ring in the event that I cannot find my driver ?

All clients are supplied with a 24 hour call out number of the transfer company concerned on their confirmation.

How do I locate the driver on arrival ?

At almost every resort we offer a free meet and greet service. The driver will be waiting directly outside of the customs area at the airport holding up a large card with your party name on. Further details and directions are explained on the relevant resort page and also your confirmation.

Help ! I cannot find my driver !!

Please do not worry. Airports are at times busy areas. Your driver will almost certainly be waiting for you nearby. Please ring the call out number given on your confirmation form and you will be directed to your driver.

It usually takes me 30 minutes to retrieve my luggage and get through customs. Do I take this into account when I book my pick up time ?

No, please simply enter your flight arrival time on the booking form. The driver will take into account the time it takes from flight arrival to exiting the customs area and will plan his arrival accordingly.

Where do I meet the driver on my return journey to the airport ?

We ask, if the weather conditions permit for you to be waiting outside of your accommodation 5 minutes prior to your arranged transfer time as parking can be limited in certain areas. If the driver cannot find you outside he will park up as near as possible to your accommodation and report to the reception area where we ask you to be waiting.

I am not sure how long the journey takes from my accommodation to the airport, what time shall I book the pick up for ?

On most booking forms we give an approximate guide to the transfer time from your resort. Plan your journey to get to the airport 2 hours prior to flight departure, this will give you a little spare time in the event of traffic hold ups etc. If the journey time is not shown on the booking form we will work it out for you at the time of booking.

How long will I have to wait at the airport for my transfer ?

The majority of our private transfers offer a meet and greet service. You are met on arrival and taken to your vehicle without delay. The procedures are explained on your relevant resort web page. For our budget shared transfers the waiting time is generally a maximum of 60 minutes although in the majority of cases your waiting time will be much shorter than this.

Will my driver wait for me if the flight is delayed ?

Yes, your driver will wait for you in the event of a flight delay.

When informing you of the number of passengers travelling do I count my baby or infant as a passenger.

Yes please. It is law in most countries that each person must occupy their own seat.

Do you provide car seats for baby's and infants ?

The majority of our partners offer car seats at no extra charge. Please check out the relevant resort page to confirm this. Please check out our advise on the use of car seats at the bottom of this page.

If I cancel will my credit card be charged ?

For the majority of transfers you may cancel up to 3 days prior to arrival with no charge. Each operator has a different criteria, this is explained on the relevant resort page. In the event of late cancellations due to illness we are more than happy to send you out an invoice which you can pass to your insurance company.

Can I change my date and time of transfer ?

You can change your date and time of transfer up to 3 days prior to arrival at no charge. After this time we request that you ring the transfer company direct on the call out number given to pass your changes.

In what currency do I pay for my transfer ?

Almost all transfers are paid for in euros, you will be advised on the booking form if this is not the case.

We have mountain bikes, ski gear, golf clubs or other large items of luggage. Will all of the luggage fit in the vehicle and will we be charged a supplement ?

This will depend on which airport you arrive at. The procedures will be explained on the relevant reservation page.

Can we have multiple stops on our journey to collect keys, shop at supermarkets etc ?

This will again depend on which airport you arrive at. The procedures will be explained on the relevant reservation page. We will try if at all possible to accommodate you providing that the stop off is no more than 2 miles off the intended route.

Will my driver speak English ?

We try to ensure that most of our chosen transfer companies have English speaking drivers. Some low cost operations at resorts may not have English speaking drivers, if this is this case you will be informed on the relevant resort web page.

I arrive tomorrow, can I make a late booking ?

We require at least 2 days notice to make a reservation for you, at some resorts we may require 3-7 days notice depending on availability. If in doubt try to book as early as possible to avoid disappointment.

Advise on the use of car seats for younger passengers

Where indicated on the relevant web page car seats are available from the transfer operator. We do however offer our clients advice regarding these seats which applies not only to transfers offered on this web site but also to any taxi/coach excursion which you take in an overseas country.

Points to consider when deciding if you are to take a car seat or use one offered by the operator.

During times of severe flight delays or adverse weather conditions vehicles can be swapped at the very last moment to ensure that the reserved transfers run to time. There is an outside chance that due to a late switch a vehicle may arrive for your party without the booked car seat if a late swap has taken place.
Different countries may have different rules regarding the sizes of seats. There is an outside chance that the seat ordered may not be of a suitable size for your child.
The law regarding child seats and seatbelts in vehicles differ from country to country. Certain coaches which are over 6 years old are not required to be fitted with seatbelts. Where a coach operator has a mixed fleet of new and old coaches they may not be able to guarantee that the coach allocated on the day contains seat belts.
You may find that in certain countries the child seat supplied is not as comfortable or sturdy as the car seat which your child uses at home.

We must stress that in 99% of the transfers offered on this site there will not be a problem with the car seat ordered however if you wish to be 100% sure we recommend that you take out your own car seat.

Please note that the above rules apply not only to our transfers but also to any vehicle journey or hire car you take throughout the world.